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safety claims
If you experience a loss, you'll find that Safety is committed to providing the fastest and easiest claims service in the business. The information on this page will help you determine whom to contact if you have a loss, and the information that you'll need to provide.
Claims Activities
Report an auto loss
Report a homeowner/umbrella loss
View your claims status
Report a glass loss
Schedule auto rental or restoration services


Report an auto loss  

To report an auto accident

Contact your Safety agent immediately. For your convenience, use Safety's Agent Finder to locate your agent.

If you are unable to contact your agent and your loss requires immediate attention, contact Safety directly at 1-617-951-0600.

If you're in an auto accident, obtain the following information:

Date and time of the accident
Accident location (street names and landmarks)
Year, make, model, and plate number of the other vehicle
Driver's name, address, and telephone number of other vehicle
Owner's name, address, and phone number (if not the driver)
Name, address, and phone number of other vehicle occupants
Name of the insurance carrier for the other vehicle
Policy number for the other vehicle, if possible
Name and phone number of witnesses

To Report an Auto Fire Loss

Contact your Safety agent immediately. For your convenience, use Safety's Agent Finder to locate your agent.

Massachusetts law requires you to complete a Fire Report in person at the fire department in the locale where the fire occurred. This is mandatory for claims involving stolen motor vehicles recovered burnt. Submit a copy of this report to Safety.

If your car is stolen

Report the theft to the police.
Notify your Safety agent. For your convenience, use Safety's Agent Finder to locate your agent.
Send Safety a copy of the stolen motor vehicle report. You can obtain a copy of the report from the police.
If your stolen vehicle was recovered burnt, Massachusetts law requires you to complete a Fire Report in person at the fire department in the locale where the fire occurred. Submit a copy of this report to Safety.

Mail to:
Safety Insurance
Internal Operations Department
P.O. Box 55098
Boston, MA 02205-5098

Report a homeowner/ umbrella loss
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If you experience a loss, you'll find that most claims can be settled with a single phone call.

To report a homeowners loss, contact your Safety agent immediately. For your convenience, use Safety's Agent Finder to locate your agent.

If you are unable to contact your agent and your loss requires immediate attention, contact Safety directly at 1-617-951-0600.

View your claims status
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Check your appraisal and claim payment information at InsureAnswer.com.

Report a glass loss
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Please call the Safety Glass Claim Call Center at 1-877-615-6576 to report your glass loss.

Schedule auto rental or restoration services
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To schedule auto rental or restoration services go to InsureAnswer.com.