Contact Safety
Policyholders
Our Policyholders section provides answers to frequently asked billing, claims and policy questions.
For more detailed policy and claims information, please use Safety's Agent Finder to contact your local agent.
To view existing claims and billing information go to My Account.
To report a claim, contact Safety 24 hours a day toll free at 800.951.2100
(Outside of Massachusetts and New Hampshire dial 617.951.0600)
Become a Safety Agent
To learn more about becoming a Safety agent, please visit our Become An Agent section.
Addresses
Corporate Headquarters
Safety Insurance Company
20 Custom House Street
Boston, MA 02110
Billing
Billing:
Safety Insurance Company
PO Box 371312
Pittsburgh, PA 15250-7312
Premium Accounting-Direct:
(For payments collected at agencies)
Safety Insurance Company
PO Box 55089
Boston, MA 02205-5089
Overnight Mail - Premium Payments:
Safety Insurance Company
Premium Accounting Dept. PAC-12
20 Custom House St
Boston, MA 02110
Claims
Safety Insurance Company
Internal Operations Department
P.O. Box 55098
Boston, MA 02205-5098
Phone Number
Corporate Headquarters:
(800) 951-2100
Outside Massachusetts:
(617) 951-0600
Safety's Business Hours
Safety Insurance is open Monday through Friday, 8:15 a.m. to 4:30 p.m.
Customer service representatives will answer the phones until 4:30 p.m.
Check Safety's Holiday Schedule for a list of days Safety is closed.
