Frequently Asked Questions

How do Families work?

Concept

Operators in the Drive with Safety application are organized into Families. Members of a Family can see each other's locations, trips, and driving scores.

How do I invite others to my Family?

Contact your agent or the Safety Insurance Service Center to expand, contract or modify your Family and its preferences.

Safety Insurance: (800) 951-2100 x6429

Inquiries also may be made via email: drivewithsafety@safetyinsurance.com

How does Drive Tracking work?

You never need to start, stop, open, or close the Drive with Safety application to accurately capture your driving. The application will work autonomously in the background of your phone.

The application is "sleeping" in the background waiting for driving-like behavior. (It does this to minimize data and battery consumption when you are not driving.) When it sees movement that looks like driving (e.g. speed, location), the application begins recording more precisely. The data from each trip is stored and processed so that you have access to platforms like the route you took, the distance and time you drove, and scores on things like Distracted Driving, High Speed, Hard Brakes and Dangerous Time.

How does Drive with Safety know when I'm the driver?

The Drive with Safety application uses cutting-edge technology that analyzes numerous aspects of your driving and behavior to identify whether you are a driver in a car, a passenger in a car, or traveling via some other mode of transit.

On occasion, the application may mis-classify a trip. When this happens, you can tap on the trip, and edit the mode of transportation by tapping the transit mode icon on the top right. This information helps the application better classify future trips.

What do the icons next to my trips mean?

For each trip you take, the Drive with Safety application identifies your mode of travel and indicates this mode with an icon.

You were the driver of a car.*

You were a car passenger.

You were traveling by car, but the application could not confirm if you were the driver or a passenger.*

You were traveling on public transit, like a subway, bus, or train.

You were using some other mode of transit, like a bike or a boat.

*These trips count towards your score.

If the application incorrectly identifies your mode of travel, just tap the individual trip in question and correct the mode of transportation by tapping the transit icon on the top right of the map. You also can confirm correct predictions this way. Confirming and correcting trips helps improve the predictions the Drive with Safety application makes on future trips.

When you confirm or correct a mode of travel, a green check will appear on the trip's icon in your trip list.

How does Drive with Safety affect my battery life?

Like any application that uses your location, Drive with Safety can affect your battery life. However, the application is very careful about when and how it uses your location, particularly your phone's GPS feature. The application is continually optimizing for improved battery performance.

Although battery performance can vary by device and also is affected by the other applications you are using, in general, the Drive with Safety application uses a negligible amount of battery when you are not driving, and slightly more battery while you are taking a trip. Most people will not notice a significant difference in battery use after installing the Drive with Safety application, but if you have a particularly long commute or an older phone, you may want to plug in you device while driving.

The Drive with Safety application additionally will help to preserve your battery when your phone is in low power mode by not recording trips.*

*On iOS, your phone will ask if you want to enter low power mode when your battery is at less than 20% capacity. On Android, your phone's manufacturer sets the low power threshold, but it generally is between 15% and 25%.

How do I update my Drive with Safety application?

We always are working to make the Drive with Safety application better, and frequently push out updates that improve on existing features and add new ones.

To ensure you are running the latest and greatest version of Drive with Safety (as well as all your other applications), we recommend setting your phone to automatically update applications.

On Android, follow these steps:

  1. Open the Google Play Store application.
  2. Tap Menu and then Settings.
  3. Tap Auto-update applications.
  4. Select an option: a. Auto-update applications at any time: Updates apps at any time, using either Wi-Fi or mobile data. b. Auto-update applications over Wi-Fi only: Updates only when you are connected to Wi-Fi.

On iOS, follow these steps:

  1. Tap Settings > iTunes & App Store.
  2. If you are not already signed in, sign in with your Apple ID.
  3. Turn on the content that you want to automatically download, in this case "Updates."

If you decide not to automatically update your applications, you will need to manually update Drive with Safety.

To check for updates on Android:

  1. Open the Google Play Store application.
  2. Tap Menu and then My Apps & Games.
  3. Applications with an update available updates are labeled "Update."
  4. Tap Update All to update all applications. For individual applications, find the specific application you want to update (such as Drive with Safety) and tap Update.

To check for updates on iOS:

  1. Open the Application Store and tap Updates.
  2. If updates are available, tap Update All, or find the app you would like to update (like Drive with Safety) and tap "Update."
  3. If asked, enter your Apple ID password.

Android Permissions Explained

Listed below are the permissions requested as well as the reasons for doing so:

Application Location

This allows us to determine where you are using your phone's GPS, Wi-Fi, and cellular connections. We use this data to determine when you are driving and to analyze your trips, as well as to share your location with Family members. We generally refresh your location when you move a significant distance, so the battery impact of Drive with Safety is minimal when you are not driving. When you are on a trip, we work hard to use the absolute minimum amount of battery power needed to accurately record your trip.

Phone

We require the Phone permission so we can accurately measure Distracted Driving. This permission lets us look at whether you are making calls while you are driving (although, hands-free calls do not count against you). The Drive with Safety application does not log, listen to, or otherwise store anything about your calls. This permission is used only to determine whether or not you were on a call during a trip.

iOS Permissions Explained

Listed below are the permissions requested as well as the reasons for doing so:

Application Location Services

This allows us to determine where you are using your phone's GPS, Wi-Fi, and cellular connections. We use this data determine when you are driving and analyze your trips, as well as to share your location with Family members. We generally refresh your location when you move a significant distance, so the battery impact of Drive with Safety is minimal when you are not driving. When you are on a trip, we work hard to use the absolute minimum amount of battery power needed to accurately record your trip.

Motion & Fitness

We require the Motion Activity permission on phones with motion co-processors. This permission lets us save you a substantial amount of battery power, since we can use some motion data that your phone already is collecting via a specialized low-power processor, rather than using your phone's main processor to collect the same data. This also lets us make better determinations of when you are driving, which means we can spend less time using your phone's GPS, which is by far the biggest driver of battery consumption.

How do scores work?

In the Drive with Safety application, your score is a measure of how safely you drive. Possible scores range from 0-100, with most scores falling in the 75-85 range.

Your score is based on a combination of factors. In descending order of importance, they are:

  • Distracted Driving – A measure of how much you are using your phone, including handheld phone calls and applications, texting, etc. Passively using a navigation or music application will not count against you, nor will hands-free phone calls.

  • Hard Braking – A measure of how often you stop quickly. While obviously there are some cases where you do not have any choice, in general, this is an indicator of not anticipating and following other cars too closely.
  • High Speed – A measure of how often you exceed the speed limit by more than 10 miles per hour. In nearly all cases, this is faster than the flow of traffic. It both increases your crash risk and puts the driver at risk of a speeding ticket.

  • Dangerous Time – A measure of how much you drive between midnight and 4am. This is the most dangerous time of day to drive because there are more fatigued drivers on the road at this time, as well as an increased amount of impaired drivers.

Each factor above also is scored from 0-100, where 100 is the safest.

If you are unhappy with your score, you are able to improve it quickly. The score is designed to focus on more recent trips, so a few safe rides will quickly raise your score.

What is "Hard Braking"?

Hard Braking measures your ability to anticipate and to be in control of your vehicle. Sudden stops will appear as Hard Brake Events.

The occasional Hard Brake is acceptable because there are situations where it is unavoidable. For example, if an animal suddenly jumps into the street, a Hard Brake may be unavoidable. Although in general, these events should be fairly infrequent. Your Hard Braking score (0-100) is based on how often you record an Hard Brake Event, and the fewer Hard Breaks that you have will result in a higher safe driving score.

What is "Distracted Driving"?

Distracted Driving is a measurement of your focus on the road. Distraction behind the wheel is a leading cause of car crashes and is thought to be one of the main reasons behind the increase in crash rates in the United States after decades of decline.

The Drive with Safety application detects phone use and interaction while driving, and shows those periods on the trip map as Distracted Driving. Our distraction detection is tuned to detect actions like texting, talking on the phone with it in your hand, and the use of other applications. We generally exclude the following activities from our Distracted Driving measure: navigation use, hands-free Bluetooth phone calls and streaming music.

Your Distracted Driving score is the largest single factor in your total score. The Distracted Driving rating indicates how often you are using your phone while you are driving, and a low score indicates more frequent distraction.

What is "Dangerous Time"?

A "Dangerous Time" to drive is between midnight and 4 am. Statistically, this is the most dangerous time of day to drive. There are more fatigued drivers on the road at this time, as well as an increased number of impaired drivers.

On an individual Trip, the amount of Dangerous Time indicates the number of minutes of the trip that took place during this timeframe.

Dangerous Time also is a factor in your overall score, and the Dangerous Time score is based on the degree to which you drive during this time period. A higher score indicates less driving between the hours of midnight and 4am.

What is "High Speed"?

High Speed events are recorded when you drive more than 10 miles per hour in excess of the speed limit*. In nearly all cases, this is faster than the flow of traffic. High speed driving increases your risk of getting into an accident, and also puts the driver at risk of a speeding ticket.

On an individual trip, you can see how long you were driving at high speed. Each minute of high speed driving counts as one ding. High Speed also factors into your total score, where your High Speed rating indicates how often you trigger High Speed events, with less events resulting in a higher score.

*Note that while we source our speed limit data from the best sources available, the data may not always be up-to-date. The impact of High Speed time on your total score has been adjusted to take this into account.

I've taken a drive, why don't I have a score?

If you have driven a car since you've installed the Drive with Safety application, you should have a score attached to your hexagon, and a score breakdown along the bottom of the screen when you tap on that hexagon.

There are a few reasons why you might not have a score after you have taken a drive:

  • Drive with Safety has not been granted required permissions. The application needs authorization to use your location, and if you have turned off location services globally or revoked the application's authorization, it may be unable to record your driving. Make sure you have location services enabled both globally and for the Drive with Safety application specifically.
  • Your trip is not done processing. After you complete a trip, it generally takes around five minutes for Drive with Safety to compile your driving data, send it to our servers for processing, and get the results back into your application. Try waiting a few minutes and returning to the application.
  • We did not think that you were driving. Tap on your hexagon and then pull the panel with your name and score on it towards the top of the screen. You should see a list of trips below it. If none of the trips have a steering wheel or car icon next to them, we have not yet detected you as a driver. To correct a trip, tap on it from the trip list, then tap the icon in the upper right of the trip detail view that appears. Note that you can only correct your own trips.
  • You were in Travel Mode during the trip. If you enabled Travel Mode (for airplane flights or long train journeys) your trips will not be recorded for a set period of time.
  • You force-quit the Drive with Safety application. Although in some cases forcing the application to close still will result in your trips being captured, in other cases, the application may not be able to resume itself in the background. On both iOS and Android devices, force-quitting Drive with Safety will not improve your battery life or device performance.

How do I see where my kids are?

The Drive with Safety application allows you to see the location of anyone who shares an application Family with you. Family member locations are indicated with hexagons, which will have either the family member's name/initial or a photo, if they have set one.

To zoom in on a family member and see their location more precisely, tap on their hexagon along the bottom of the map.

If you are the first user of Drive with Safety in your family, you will want to invite additional members to your Family through Safety Insurance. If Family members already are using Drive with Safety, they can be invited to a new or preexisting Family, or they can request to add you to their preexisting Family through the Safety Insurance Service Center.

How can I make my location private?

The Drive with Safety application allows you to suspend and resume location sharing.

You can do this by accessing the menu at top left, selecting "Location Sharing", and then turning location sharing on or off.

Someone's location hasn't updated in a while, what's going on?

To get the latest locations of your Family members, tap anywhere on the map (not on a Family member). The refresh and re-center buttons will appear on the lower right of the map. Tap the refresh button to get the latest location data available for your Family members.

The locations of other members of your Family update as they move. If they are in a moving vehicle, you should see their locations update approximately every five minutes. If a Family member has been in the same place for a while, the application may not update their location in order to save battery, but their location will update if they start moving.

There are several conditions that could cause a Family member's location to stop updating. If their battery is low and their phone is in low power mode, the application will stop updating their location. If a Family member turns their phone off, uninstalls the application, or disables location services, you also may stop seeing updates. The same is true if they are in an area where their phone cannot access the internet. Disabling wi-fi or push notifications also may adversely affect location performance.

Where can I find the Drive with Safety Terms of Use and Privacy Policy?

Our Terms of Use and Privacy Policy are available on our website as well as within Drive with Safety from the Settings Menu.

Link to Terms of Use

Link to Privacy Policy

How do I report a problem or suggest an improvement?

If you run into issues or have an idea, contact us through the application. You can do this by accessing the menu at the top left on the map screen and selecting "Support." You can then send an email to the support team. You can also send an email directly via drivewithsafety@safetyinsurance.com.

I've got a problem or question that's not addressed here

Please email us at drivewithsafety@safetyinsurance.com or call us at (800) 951-2100 x6429 and we can assist you.