Des Moines, IA – September 5, 2023 – Today Deep Customer Connections awards 2024 DCC Elite® certification to four property and casualty insurance carriers: EMC Insurance Companies, Mutual of Enumclaw Insurance, Safety Insurance, and WCF Insurance. The honor represents exceptional performance in, and commitment to, ease of business as experienced by independent agents.
“While 98% of agents continue to rate ease of business with carriers as a critical factor in their placement decisions, last year most property and casualty carriers lost ground in terms of meeting their agents’ expectations, especially in terms of underwriting responsiveness and claims handling,” explains Jason Bogart, CEO of Deep Customer Connections. “DCC Elite certification recognizes carriers that have a strategic commitment to mastering ease-of-business with independent agents.”
DCC Elite certification requires two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks drawn from each carrier’s own agent network. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in ease of business.
“The DCC Elite carriers step up in a profound way to support their distribution network,” says Bogart. “Many carriers claim to make it easy for their agents to write business, but few actively invite anonymous feedback from each of their agents to make sure that they deliver on their promise.
“DCC Elite carriers have proven their dedication to ongoing innovation and improving ease of business when it comes to serving their agents.”
For more information about the DCC Elite, contact Deep Customer Connections at (857) 770-0284 or visit their website at www.DeepCC.com.
About Deep Customer Connections
Deep Customer Connections focuses on helping P/C insurance executives leverage ease of business as a strategic differentiator. Year after year, 98% of independent agents report that ease of business is critical to their decision of where they place business. Widely known for measuring agents’ perceptions of how easy it is to do business with specific carriers, Deep Customer Connections uses its DCC Index® to benchmark clients’ competitive positions across 11 Performance Factors that matter the most to agents.