Contact Safety

Policyholders

Our Policyholders section provides answers to frequently asked billing, claims and policy questions.

For more detailed policy and claims information, please use Safety's Agent Finder to contact your local agent.

To view existing claims and billing information go to My Account.

  • To report a claim, contact Safety 24 hours a day toll free at 800.951.2100

Become a Safety Agent

To learn more about becoming a Safety agent, please visit our Become An Agent section.

Addresses

Corporate Headquarters

Safety Insurance Company
20 Custom House Street
Boston, MA 02110

Billing

Premium Payments:

Safety Insurance Company PO Box 371312 Pittsburgh, PA 15250-7312

Premium Accounting-Direct:

(For payments collected at agencies)
Safety Insurance Company
PO Box 55089
Boston, MA 02205-5089

Overnight Mail - Premium Payments:

Safety Insurance Company
Premium Accounting Dept. PAC-12
20 Custom House St
Boston, MA 02110

Claims

Safety Insurance Company
P.O. Box 55098
Boston, MA 02205-5098

Please include your claim number on all correspondence.

Phone Number

Corporate Headquarters: (800) 951-2100

Outside Massachusetts and New Hampshire: (617) 951-0600

Safety's Business Hours

Safety Insurance is open Monday through Friday, 8:15 a.m. to 4:30 p.m.

Customer service representatives will answer the phones until 4:30 p.m.

Check Safety's Holiday Schedule for a list of days Safety is closed.

You can contact Safety Insurance at webmaster@SafetyInsurance.com.