Contact Safety


Our Policyholders section provides answers to frequently asked billing, claims and policy questions.

For more detailed policy and claims information, please use Safety’s Agent Finder to contact your local agent.

To view existing claims and billing information go to My Account.

  • To report a claim, contact Safety 24 hours a day toll free at 800.951.2100

Become a Safety Agent

To learn more about becoming a Safety agent, please visit our Become An Agent section.

Accessibility Assistance

Safety Insurance is committed to making its website accessible to all individuals. Please visit our Accessibility Statement for contact information regarding accessibility issues.


Corporate Headquarters

Safety Insurance Company 20 Custom House Street Boston, MA 02110


Premium Payments:

Safety Insurance Company PO Box 371312 Pittsburgh, PA 15250-7312

Premium Accounting-Direct:

(For payments collected at agencies) Safety Insurance Company PO Box 55089 Boston, MA 02205-5089

Overnight Mail - Premium Payments:

Safety Insurance Company Premium Accounting Dept. PAC-12 20 Custom House St Boston, MA 02110


Safety Insurance Company P.O. Box 55098 Boston, MA 02205-5098

Please include your claim number on all correspondence.

Phone Number

Corporate Headquarters: (800) 951-2100

Outside Massachusetts and New Hampshire: (617) 951-0600

Safety’s Business Hours

Safety Insurance is open Monday through Friday, 8:15 a.m. to 7:00 p.m.

Customer service representatives will answer the phones until 4:30 p.m.

Check Safety’s Holiday Schedule for a list of days Safety is closed.

You can contact Safety Insurance at