Contact Safety

Contact Safety


Our Policyholders section provides answers to frequently asked billing, claims and policy questions.

For more detailed policy and claims information, please use Safety's Agent Finder to contact your local agent.

To view existing claims and billing information go to My Account.

To report a claim, contact Safety 24 hours a day toll free at 800.951.2100 (Outside of Massachusetts and New Hampshire dial 617.951.0600)

Become a Safety Agent

To learn more about becoming a Safety agent, please visit our Become An Agent section.


Corporate Headquarters Safety Insurance Company 20 Custom House Street Boston, MA 02110


Premium Payments: Safety Insurance Company PO Box 371312 Pittsburgh, PA 15250-7312

Premium Accounting-Direct: (For payments collected at agencies) Safety Insurance Company PO Box 55089 Boston, MA 02205-5089

Overnight Mail - Premium Payments: Safety Insurance Company Premium Accounting Dept. PAC-12 20 Custom House St Boston, MA 02110


Safety Insurance Company Internal Operations Department P.O. Box 55098 Boston, MA 02205-5098

Phone Number

Corporate Headquarters: (800) 951-2100

Outside Massachusetts: (617) 951-0600

Safety's Business Hours

Safety Insurance is open Monday through Friday, 8:15 a.m. to 4:30 p.m. Customer service representatives will answer the phones until 4:30 p.m. Check Safety's Holiday Schedule for a list of days Safety is closed.

You can contact Safety Insurance at

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